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Frequently Asked Questions

Who is JL Troupe Company?

We are a full-service sheet metal manufacturer and custom fabricator located in Huntsville, Alabama. We are family-run and proudly woman-owned. For over 35 years we have been supplying design, engineering, and precision fabrication services to clients throughout the U.S. and beyond. From parts requiring military standards or aerospace specifications to one-of-a-kind art installations, we deliver outstanding product quality at a fair price, and within a reasonable time frame. Whether a single prototype, small batch, or large volume production, we provide responsive and regular communication every step of the way to meet our clients’ needs again and again.

Where are you located?

7266 Governors West NW

Huntsville, Alabama 35806

Madison County, USA

We are in a prime Huntsville location in the middle of Research Park just six minutes from the Huntsville International Airport and right off 565W. We are just down the road from Redstone Arsenal, a United States Army garrison and census-designated place.

How do I contact you?

Our offices are open Monday to Friday, 7:00 to 4:00 CST.
Phone: 256.830.1223


General Questions & Input | sales@jltroupe.com
Request for Quote | quotes@jltroupe.com
Purchase Orders | orders@jltoupe.com
Billing | accounting@jltroupe.com

 

What can you make?

We primarily work in all grades of Aluminum and Steel, but numerous other materials are possible and we utilize a network of approved providers for any process we cannot accomplish in-house. We offer free consultations to discuss project feasibility and hourly contract services for design and engineering.


Call us Monday to Friday, 7:00 to 4:00 CST


Phone: 256.830.1223
General Questions & Input: sales@jltroupe.com
Request for Quote: quotes@jltroupe.com

What materials can you use to fabricate and/or cut?

We can fabricate using these sheet metals: ​

  • CRS, HRPO, and Stainless Steel

  • Galvanealed and Galvanized Steel

  • All Grades of Aluminum

  • Copper and More

We can cut any materials from wood to diamond:

  • All Soft and Hard Metals Including Titanium

  • Composites

  • Stone and Tile

  • Plastic, Acrylic, Glass

  • Paper, Foam, Rubber, and More

For a question about our capabilities or a complete list of all metals and materials we can fabricate and/or cut, please email sales@jltroupe.com

What thicknesses of materials can you cut?
We can cut from 1/32nd of an inch up to 10 inches thick in a 10 ft x 6.5 ft cutting bed.

Will you produce a prototype?
We will gladly produce a 1-piece prototype. We have a per-order minimum of $250.
Please submit your RFQ to quotes@jltroupe.com or request a quote.

What is the minimum number of pieces you will produce?
We will gladly produce a 1-piece prototype up to any large quantities needed. We have
a per-order minimum of $250. Please submit your RFQ to quotes@jltroupe.com or request a quote.

 

Do you provide design and engineering services?
We offer hourly contract services for design and/or engineering. Please submit your RFQ to quotes@jltroupe.com or request a quote.

 

Can I set up an in-person meeting to discuss my project?
We are happy to meet with you to discuss any ideas or projects. We offer free 1-hour
consultations to discuss project feasibility based on the availability of our team. We offer
hourly contract services for design and/or engineering. We have a per-order minimum of
$250. Please call us at 256.830.1223 or email sales@jltroupe.com to request a meeting.

 

Why JL Troupe Company?
Our world-class manufacturing staff is held to the highest standards and our executive team is involved early in the collaborative process which means quicker speed to market than our competitors. We produce to your specifications, and we strive for complete customer satisfaction every time.

 

Are you certified?
We have the following certifications, military specifications, and federal verifications:

  • ISO 9001:2015

  • ITAR

  • DFARS and RoHS Compliant

  • FedLinks Verified Federal Vendor

  • WOSB Pending

  • SAM Registration: CAGE CODE 1VN04; DUNS# 139651806; NAICS Code 332322 (Sheet Metal Work Manufacturing)

 

Do you provide certification and traceability?
Yes.
Metals: All certified and 100% traceable

Hardware: RoHS compliant and 100% traceable
Wet Paint and Powder Coating: Certified and 100% traceable (if required)

 

What are your production tolerances?
Our in-house quality metrics exceed ISO 9001:2015 and ITAR requirements. We
frequently produce to military and aero
space grade specifications which are some of the
most stringent in the manufacturing industry.

 

Do you have a responsible mineral sourcing and hazardous substances policy?
Yes. We are certified and compliant with all U.S. government regulations surrounding “conflict minerals” and hazardous substances. We can responsibly source domestic wet paint, powder coating paint, or whatever is required.

 

Do you provide color matching?
Yes. We can provide high-precision color matching if specified.

 

How do I submit a Request for a Quote?
We welcome the opportunity to bid a quote for you. We have a per-order minimum of
$250. Please submit your RFQ to quotes@jltroupe.com or request a quote.

 

How do I submit a signed Purchase Order?
Please submit your signed purchase order to orders@jtroupe.com.

 

What is your turnaround time for production?
Our normal turnaround time for a final product is 3-4 weeks from the date of the signed purchase order. We offer expedited priority production with an additional fee determined during the quote process. However, turnaround time can be longer depending on the following:

  •  All necessary processes to complete fabrication

  •  Any outsourcing processes required

  •  Mode of delivery

For a specific product delivery date, please submit a Request for Quote to quotes@jltroupe.com

 

Do you provide expediting of orders?
Yes, we can expedite the production of orders for an additional fee. Fees are determined at the time of quote.

 

How do I check on the status of my RFQ, PO, or project?
Please do not hesitate to contact us for an update on the status of your job or project.
We have a group email to ensure that all inquiries are acknowledged and answered in a timely manner by someone on our team. Send your inquiries to quotes@jltroupe.com.

 

What packaging and delivery services do you offer?
We package your order however requested and/or to specification. We offer free local delivery within Huntsville, Alabama. We charge standard shipping fees with ground/freight carriers for delivery within the United States.

 

Do you offer bulk discounts or volume pricing?
Yes. Please make a note that you are interested in volume pricing in your Request for
Quote (RFQ). Please submit your RFQ to quotes@jltroupe.com

 

Do you work with clients in other countries?
Yes. We currently export internationally and can work with clients in other countries.

 

Do you offer intellectual property protection?
Yes. We can provide an intellectual property non-disclosure agreement (NDA) to be
signed by all parties involved.

 

What are your payment terms?
We have a per-order minimum of $250.
To apply for Net 30 terms, please download, complete, and email your credit request form to accounting@jltroupe.com. Include or attach your sales exempt certificate if applicable.


For payment other than Net 30, we require a 50% down payment on acceptance of the
purchase order and final payment prior to delivery. We accept all major credit cards.
Please contact our Accounting Department at accounting@jltroupe.com if you have any
questions.

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